Continuous operation with real analysts, not a voicemail
Shifts covered, clear escalation paths and SLAs by severity. Night, weekend and bank-holiday coverage handled by humans, not just an automated alerting layer.
Enterprise MSSP ENS HIGH category · ISO 27001 · 22301 NIS2 · DORA · PCI-DSS
Enterprise MSSP for companies in Spain
Outsource cybersecurity operations and keep your team focused on the business. 24×7 SOC, MDR, exposure management, threat intelligence, incident response and compliance support under a single governance model. Built for startups and SMBs starting their security programme, growing mid-market companies, and large regulated organisations.
Why Hard2bit as your MSSP
We do not sell alert volume — we sell controlled risk, audit-ready evidence and operational peace of mind. The service scales from the SMB professionalising security for the first time to the large organisation that has to answer to a regulator or a board.
Own certification that underpins regulated customers
Hard2bit holds an ENS HIGH category conformity certification (RD 311/2022) with HIGH level across the five security dimensions, plus ISO 27001:2022 and ISO 22301. The MSSP operation runs on top of that audited ISMS.
Technical layer and compliance under one provider
The SOC feeds the evidence and records that compliance teams need for NIS2, DORA, ENS, ISO 27001 and PCI-DSS. One conversation, one chain of custody.
We operate on top of your existing stack
We work with your SIEM, EDR, XDR, identity, cloud, M365 and ticketing. We do not require additional tool purchases for the service to function.
What the MSSP covers
Real operational capability, not a buzzword inventory. Every block is operated with SLAs, evidence and continuous improvement.
- · 24×7 detection and monitoring on the customer's SIEM, XDR or EDR. If you don't have one yet, we provide it as part of the service, with use cases tuned to the sector and real architecture.
- · Managed response (MDR): assisted containment, isolation, credential blocking and TI coordination through to ticket closure.
- · Continuous vulnerability management across Internet, perimeter, endpoint and cloud, prioritised by exploitability and exposure.
- · External attack surface management (ASM/EASM): discovery, inventory and continuous monitoring of exposed assets.
- · Sector-focused threat intelligence (CTI), with actionable alerts rather than generic newsletters.
- · Periodic threat hunting based on MITRE ATT&CK hypotheses aligned with the customer's sector.
- · Incident response on retainer, with communication plan, forensic evidence and legal / regulatory support.
- · Identity and Microsoft 365 security: takeover detection, OAuth abuse, MFA bypass and mailbox compromise.
- · Compliance coordination: traceable evidence for ISO 27001, ENS, NIS2, DORA and PCI-DSS audits.
- · Monthly executive reporting and quarterly committee with leadership and risk committee.
Four operational pillars
The enterprise MSSP is operated as a single programme with four interconnected pillars: detection, exposure, intelligence and response.
SOC + MDR operation
24×7 managed detection and response with Tier 1-3 analysts, sector-specific playbooks, assisted containment and documented handover to customer IT.
Exposure management
Vulnerabilities, patching and external attack surface under a single CTEM programme: prioritisation by real risk, not by isolated CVSS.
Threat intelligence and hunting
CTI aligned to sector and supply chain, hypothesis-driven threat hunting and periodic control validation against real adversary behaviour.
Response and forensics on retainer
Incident declared within hours, DFIR team engaged, evidence preserved, and communication plan covering regulator, end customer and chain of command.
How we set it up and operate it
Governed onboarding over 4-8 weeks. SLAs come into force only once each use case is validated, not before.
- 01
Diagnostic and service design
Assessment of the real architecture (SIEM/XDR/EDR/IAM/cloud/M365), inventory of log sources, visibility gaps and target operating model. Output: use-case matrix, RACI between customer and Hard2bit, and signed onboarding plan with milestones.
- 02
Governed onboarding
Source integration, use-case deployment, validation through internal red team or BAS, SLA definition by severity and customer-team training. No blind operation: each use case goes live only when false positives are under control.
- 03
Continuous operation and improvement
24×7 detection, MDR response, exposure management, CTI and periodic threat hunting. Actionable indicators, not pretty dashboards. Lessons learned from each incident folded back into the playbooks.
- 04
Governance and executive review
Monthly operational committee and quarterly executive committee. Service metrics, residual risk, detection coverage, patching debt, incident exercises and improvement plan prioritised for the next quarter.
Standard deliverables
Living use-case catalogue
Inventory of detections by sector, mapped to MITRE ATT&CK, with log source, criticality and current maturity.
MSSP dashboard
Detection coverage, MTTD/MTTR, vulnerability debt, external surface, incidents and SLAs met by severity.
Sector playbooks
Documented response procedures for finance, healthcare, public sector, industry and SaaS, with clear escalation criteria.
Audit-ready evidence
Detection, response and review records usable in ISO 27001, ENS, NIS2, DORA and PCI-DSS audits.
Monthly and quarterly report
Executive read covering residual risk, incidents and improvement plan. Written for leadership, not for the technician on shift.
What each role gets
CISO / Head of Security
Real operational capacity without building an internal SOC. Comparable metrics, traceable governance and peer-level conversations with leadership and risk committee.
Leadership and risk committee
Cyber risk expressed in business terms: coverage, residual risk, material incidents, exercises and programme direction. No need to decode technical jargon.
Compliance / DPO
Technical evidence ready for auditors and regulators: detection, response, supplier review, operational controls and full programme traceability.
IT and operations
Service integrated into the existing ticketing flow. Clear escalation, enriched context per incident and documented handover. Less noise, faster decisions.
Use cases
Continuous monitoring of corporate web portfolio and digital commerce
24×7 operation across the customer's web portfolio (corporate, e-commerce, brand sites, campaign microsites): uptime, certificates, WAF, security headers, defacement, DNS integrity and technical SEO posture. We currently operate more than 200 corporate websites under this model, with escalation to customer IT and monthly audit-ready evidence.
Financial institution under DORA
24×7 operation with extended detection across digital channel, identity and ICT third parties, aligned with article 5 of DORA, with supervisor-ready evidence and a documented exit plan per critical provider.
Essential or important entity under NIS2
Detection, response and reporting aligned with article 21.2 of NIS2: incident management, continuity, supply chain and encryption, with traceable evidence and timely notification to the competent CSIRT.
Public-sector organisation with systems in ENS HIGH category
MSSP delivered from an ISMS with our own ENS HIGH category certification, providing monitoring, vulnerability management, response and records aligned with RD 311/2022 and the Spanish National Security Framework, with evidence ready for the customer's own certification audit.
Industrial group with OT and distributed plants
Combined IT + OT coverage with clear segmentation, use cases tailored to industrial environments, integration with SCADA/Historian and a differentiated response plan for operational outages.
B2B SaaS scaling internationally
Multi-tenant operation, integration with cloud stack (AWS/Azure/GCP, federated identity), monitoring of keys and machine accounts, token-abuse detection and evidence ready for SOC 2 and enterprise customer reviews.
Committed indicators
Verifiable metrics, not marketing.
≤15 min
Detection and triage of critical alerts during 24×7 operation
≤1 h
Customer notification of confirmed incident with MSSP criteria
100%
Critical use cases validated with BAS or guided exercise before going live
Real-world operations
Demonstrable capacity, not estimates
Hard2bit has been operating as an MSSP in Spain since 2013. Today's operation covers detection, response and availability over production environments, with shifts handled by analysts and verified procedures. These are aggregate volumes, not sales projections.
200+
Corporate websites under continuous 24×7 security and availability monitoring
24×7×365
Operation with shifts covered by analysts in Spain
13+ years
Operating as a managed security service provider in Spain (since 2013)
5 ISO
Live ISO certifications (27001, 20000-1, 22301, 9001, 14001) underpinning MSSP operations
Service tiers
Three MSSP tiers based on current maturity and regulatory obligations. Each quotation is adjusted to the real scope.
Watch
Managed visibility
from €1,490/month
24×7 monitoring on the customer's SIEM/XDR, baseline use cases mapped to MITRE ATT&CK, human triage and monthly reporting. Built for companies that already have tooling but lack continuous operation.
- ·24×7 detection
- ·Sector baseline use cases
- ·Human triage and handover
- ·Monthly reporting
Operate
Full MSSP with MDR + exposure
from €3,900/month
24×7 SOC + MDR, continuous vulnerability management, external ASM, sector CTI, quarterly threat hunting and light IR retainer. Full MSSP service for regulated and mid-market organisations.
- ·24×7 SOC + MDR
- ·Vulnerability management and ASM
- ·Sector CTI + hunting
- ·Light IR retainer
- ·Monthly committee
Enterprise
Custom-scoped service
custom
Extended capacity for critical environments: continuous hunting, BAS, directed threat intelligence, reinforced DFIR retainer, OT integration and quarterly executive committee. Scoped by assets, sites and regulatory obligations.
- ·Continuous hunting + BAS
- ·Reinforced DFIR retainer
- ·Directed CTI and deep web
- ·Combined IT + OT coverage
- ·Quarterly executive committee
What we do not do
- ·We do not condition the service on buying a specific tool. If your organisation already has SIEM/XDR/EDR, we operate on top of it; if not, we provide it as part of the service or help you evaluate market options.
- ·We do not bill per event or per alert. The service is scoped by assets, sites and regulatory obligations, not by artificial ticket volume.
- ·We do not sign impossible SLAs to close a contract. Each SLA is tied to a validated use case and the agreed source coverage.
- ·We do not lock you in. Operation is documented and transferable to another provider or to an internal SOC, with a transition plan in place from day one.
Related services and resources
Managed SOC and MDR → Vulnerability management → Attack surface (ASM) → Threat intelligence → Threat hunting → Incident response → IR retainer → Digital forensics → Third-party risk management → Microsoft 365 security → vCISO and executive support → Pillar · Managed security → NIS2 → DORA → ENS → ISO 27001 → PCI-DSS → Hard2bit Scanner →
Frequently asked questions
What exactly is an MSSP and what does Hard2bit do? +
An MSSP (Managed Security Service Provider) delivers continuous security services: detection, response, exposure management and operational compliance. Hard2bit operates as an enterprise MSSP: 24×7 SOC, MDR, vulnerability management, attack surface management, threat intelligence, threat hunting, incident response and forensics — integrated with your existing stack and aligned to NIS2, DORA, ENS, ISO 27001 and PCI-DSS.
Is this only for large enterprises? Does it work for an SMB? +
It works for both. That is precisely the point of an MSSP: companies should not have to build their own 24×7 security team to stay protected. The Watch tier (from €1,490/month) is designed for SMBs and growing companies professionalising security without hiring expensive in-house profiles. Operate is the natural step for mid-market companies with contractual or regulatory obligations. Enterprise is scoped for large organisations, public sector and critical environments. Same operational quality across all three, different scope.
What is the difference between MSSP, managed SOC and MDR? +
A managed SOC is the 24×7 detection operation. MDR adds human response through to incident closure. The MSSP is the umbrella that integrates SOC, MDR, vulnerabilities, CTI, hunting, IR and forensics under a single governance and SLA. Hard2bit delivers all three levels with governed onboarding and comparable metrics.
Do you operate 24×7 with real people or only automated monitoring? +
24×7 operation with shifts covered by Tier 1-3 analysts in Spain. It is not a voicemail or an after-hours email queue. Automation (SOAR/playbooks) accelerates repetitive tasks; material decisions are made by an analyst with context and customer knowledge.
Do I have to buy your tools or commit to a specific EDR? +
No. We operate on your existing SIEM, EDR, XDR, identity, cloud and ticketing. If your stack has serious gaps we will tell you so with operational criteria and concrete proposals. If you don't have a SIEM/XDR yet, we provide it as part of the service so you can start without launching a separate procurement project. The service is never conditional on additional tool purchases — we work with you whether you already have the tooling in place or not.
How does the MSSP fit with NIS2, DORA, ENS, ISO 27001 and PCI-DSS? +
The service is designed to generate the technical evidence each framework requires: detection, response, logging, vulnerability management, continuity, supply chain and training. Operational compliance is worked with the customer's GRC team or with our vCISO and audit support service. Technical and compliance layers coexist without provider hand-offs.
How much does an enterprise MSSP cost in Spain? +
It depends on scope: number of assets, sites, log sources, regulatory obligations and response level. As reference: Watch from €1,490/month for managed visibility, Operate from €3,900/month for full MSSP with MDR and exposure management, and Enterprise custom-scoped for critical environments. No per-event billing or hidden alert charges.
How does onboarding work and how long does it take? +
Onboarding runs over 4-8 weeks depending on complexity: diagnostic, source integration, use-case deployment, validation through guided exercises and governed go-live. SLAs come into force only once each use case has been validated with controlled false positives, not before.
What happens if one day we want to change providers or bring it in-house? +
The service is delivered with transferable operational documentation: use-case catalogue, playbooks, configurations, integrations and records. A documented exit plan exists from the initial contract, with no penalties for an orderly termination.
Do you cover OT environments or only IT? +
We cover both IT and OT with clear segmentation, use cases tailored to industrial environments and coordination with plant personnel. OT detection requires prior preparation (inventory, segmentation, identity) and is included in the Enterprise scope.
How do we measure that the MSSP service is actually working? +
Through verifiable metrics: detection coverage by MITRE technique, MTTD/MTTR by severity, patching debt by risk, external surface, confirmed incidents and SLAs met. Monthly operational committee and quarterly executive committee with leadership. We do not measure by number of alerts, but by risk genuinely under control.
We move you to controlled risk, not to more alerts
Share scope, regulatory obligations and current stack. We come back with an enterprise MSSP proposal scoped with SLAs tied to real use cases.